# Troubleshooting

# Troubleshooting

Chronoid includes a dedicated troubleshooting view for creating a support report when tracking or permissions are not behaving as expected.

![Troublesshooting](/docs/troubleshooting.webp)


## What The Diagnostic Report Includes

The report is designed to help diagnose:

- tracking settings
- permission status
- install location
- app version
- aggregate database health checks

## What Stays Private

Chronoid omits raw sensitive activity details such as:

- window titles
- domains
- URLs
- file paths

That makes the report safer to share than a raw database export.

## Support Actions

The troubleshooting view can:

- create an email diagnostic flow
- copy the report to the clipboard
- reveal the generated file in Finder

If your mail app is not configured, Chronoid can still copy the report and reveal the file so you can send it manually.

## When To Use It

Use the troubleshooting report when:

- tracking seems inconsistent
- Screen Time sync or permissions are stuck
- support asks for diagnostics
- you want a quick summary of the app's local tracking state

For help, email [support@chronoid.app](mailto:support@chronoid.app)

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Source: https://www.chronoid.app/docs/settings/troubleshooting